Cancellation & Returns

Simple Return Policy

Our priority is customer satisfaction and our return policy is quite customer friendly. If you are not satisfied with your purchase, if you think the product you get is different from what you ordered or it is broken when you received you can return the item within next 24 hours. The return is subject to various conditions mentioned as under:

Eligibility Conditions

Please read the conditions before applying for returns. If all conditions are not fulfilled, Square.pk Pakistan holds the right to refuse the return or to charge minimum 20 percent fee to restock.

  • The items returned must be in original shape with original packaging and all accessories including warranty cards, manuals, authenticity tags etc in place. It must not be used.
  • Square.pk does not take any responsibility whatsoever regarding incidental damages caused due to the use or sale of merchandise purchased from us. We are only responsible for the monetary value of the merchandise. Shipping fees is non refundable.
  • Claims for items damaged in transit should be received within two business days of receipt of merchandise.

RETURNS & EXCHANGES POLICY

  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 3 days after receiving the return products.
  • All returns should be sent to our office address.
  • For further queries about exchanges and returns, please contact us at info@square.pk

Defective or Damaged Items

We may repair, exchange or refund at our sole discretion for the same model or manufacturer's equivalent model.

Refunds & Credits

Once your item is received, we will inspect it and credit your account. It will take 5-7 business days for crediting your account. We will try to issue your refund in the same manner in which you made the original purchase. In case the payment is made through cheque, the refund cheque will be issued no sooner than 10 business days after the purchase date. It must be noted that only original item price will be refunded. Shipping fees is non refundable.